Refund Policy

At Purposeful Transformation, we are committed to providing high-quality, personalised coaching that supports your growth and transformation. Because coaching is an interactive and time-sensitive process, our refund policy is designed to be clear and fair for both clients and coaches. Please read the following carefully before booking sessions.

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• Coaching fees are payable in advance, either per session or as part of a coaching package.

• Due to the personalised and time-sensitive nature of coaching, no refunds will be issued once coaching has begun.

• If you decide to end coaching early, unused prepaid sessions are non-refundable, as time and preparation have already been committed.

• In exceptional circumstances, such as serious illness or unforeseen emergencies, credit towards future coaching sessions may be offered at our discretion -but refunds will not be issued.

• Coaching sessions and packages must be used within the specified validity period:

  • Single sessions expire 3 months from the date of purchase.

  • Packages of 2 or 4 sessions expire 3 months from the date of purchase.

  • Packages of 6 sessions expire 6 months from the date of purchase.

• Unused sessions after the expiry date will be forfeited and are non-refundable. Extensions may be considered in exceptional circumstances at our discretion.

• You are responsible for attending scheduled sessions or providing at least 48 hours’ notice for cancellations or rescheduling. Sessions cancelled with less than 48 hours’ notice or missed sessions are non-refundable and may be forfeited.

• If we cancel a session, you will be offered a full refund or the opportunity to reschedule.

• Refunds, if applicable, will be processed promptly through the original payment method.

• Any exceptions or special requests not covered by this policy will be considered on a case-by-case basis at our discretion. We strive to be fair and reasonable while balancing the needs of our clients and the sustainability of our coaching practice.